Bio: Erin Friess received her PhD in Rhetoric and her MA in Professional Writing from Carnegie Mellon University. Her current research interests include user-centered design, usability and user experience (UX) testing, and workplace communication. Her recent work has appeared in Technical Communication Quarterly, the Journal of Business and Technical Communication, and the proceedings of CHI (ACM's conference for human factors in computing systems). She is a member of the Society for Technical Communication, the Association of Teachers of Technical Writing, and ACM's SIGCHI. She enjoys gardening, crocheting, and cheering on the Pittsburgh Steelers with her husband.
- E. Friess (2015). "Personas in heuristic evaluation: An exploratory study." IEEE Transactions on Professional Communication, vol. 58, no. 2, pp. 176-191.
- E. Friess. (2013). "Rhetorical appeals of professional designers in decision-making sessions." IEEE Transactions on Professional Communication, vol. 56, no. 4, pp. 313-331.
- E. Friess. (2012). "Personas and decision making in the design process: An ethnographic case study." ACM CHI '12. Archival Research Papers on Human Factors in Computing Systems, pp. 1209-1218. (Winner of Best of CHI award, which is given to the top 1% of of the 1500 papers submitted to CHI each year)
Journals Published In
- IEEE Transactions on Professional Communication
- Journal of Usability Studies
- Design Issues
- ACM CHI: Archival Research Papers on Human Factors in Computing Systems
- Technical Communication Quarterly
- Journal of Business and Technical Communication
- Communication Design Quarterly
Recent International Conferences and Invited Talks
- Council on Programs of Scientific and Technical Communication (2015)
- IEEE ProComm (2014, 2015)
- ACM CHI (2012, 2008, 2007)
- Invited Presentation to the ACM chapter on E-Learning and Technical Communication. University of Aizu, Japan. (2014)