Agnes Mends-Crentsil graduated from Amberton University with her MS in Human Relations and Business. Agnes has been with NETSCOUT, Service Provider Business since 1997. She has 9 years of experience as a Technical Communicator and 10 years as a manager. She currently manages a team of eight writers and lives in Plano with her husband, daughter, son, and mix-breed dog (Aston). Agnes is passionate about authentic communication and the path chosen to achieve clarity within communication types (written, verbal, and non-verbal). Hobbies include reading, traveling, and spending time with her family.